Case study. ConnectiveOne & BAT with Digital Executive for Adria region Andrea Ivanic

Smart automation. Real impact. Global scale
Discover how British American Tobacco (BAT) automated routine customer inquiries and significantly boosted satisfaction — all without a single line of code, delays, or guesswork

👀 Who Will Benefit from This Webinar?

Customer Experience and Support Leaders overwhelmed by growing ticket volumes

Digital Transformation Teams aiming for measurable wins

Automation and AI Specialists seeking practical insights

Business Leaders focused on improving ROI through smart customer support

🔥 What You’ll Gain from This Webinar?

A Real-Life Case from BAT
‍How a major company automated customer support — without coding, lengthy integrations, or extra team burden.

Honest Talk About Challenges
We’ll share what didn’t work, how we fixed it, and tips to avoid common mistakes.

Practical Insights
What to start testing now, the future of AI in support, and what’s already working today.

Key Topics

A Real International Case:
✅ How the BAT team tackled real support challenges?
✅ Impressive results achieved — numbers that speak for themselves.
✅ Personal insights from BAT’s Digital Executive for the Adria region

AI-Driven Business Process Orchestration: How to Automate Complex Workflows

Real Metrics and ROI in Customer Support: The BAT Example

The Digital Executive for the Adria region at BAT will share how effective support turns investments into long-term customer relationships.

ConnectiveOne & BAT

Smart automation. Real impact. Global scale
Discover how British American Tobacco (BAT) automated routine customer inquiries and significantly boosted satisfaction — all without a single line of code, delays, or guesswork

Key Topics

Speaker

Register Now

Online webinar

Smart automation. Real impact. Global scaleDiscover how British American Tobacco (BAT) automated routine customer inquiries and significantly boosted satisfaction — all without a single line of code, delays, or guesswork

Key Topics

Speaker

Register Now

Online webinar

Smart automation. Real impact. Global scale
Discover how British American Tobacco (BAT) automated routine customer inquiries and significantly boosted satisfaction — all without a single line of code, delays, or guesswork