ConnectiveOne 5.0 — Live Premiere Release
Rethinking AI and Human Collaboration
21 August | Online
Effortlessly enhance customer support across every channel
Seamless one-click integration
custom channel support
Trusted by leading brands
and many others
and triple your team’s productivity
With Copilot, your customers get instant answers to their questions, as it works hand-in-hand with your team as an intelligent assistant
Automatically handles routine customer queries using your company’s knowledge base, freeing up your team for more complex requests
All your channels connected — phone, chat, messengers, email and social — for seamless customer communication
Effortless integration with CRM, ERP, FTP servers and databases
Quick and secure payments via Google Pay and Apple Pay
Automatically identifies the enquiry type and routes it to the right workflow
Build dashboards to track key metrics for customers and agents
Automate routine actions from the agent panel like new records or status checks
Edit and test code safely, without affecting the core platform
Add and manage custom fields in the admin panel; store and display exactly the data your team needs
Create your own customer service flow
Make communication easier by transcribing voice and video calls
Built to the latest security standards and successfully audited by leading enterprises
Bring all your customer conversations together with a single, unified interface
Our team offers full technical support around the clock — from launch and beyond
Operator panel
Scenario builder and low-code integrations
Work statistics
Personal analytical dashboards
FastLine
Copilot
Custom Data
Action Jail
Ticket System
Mailings
The omnichannel operator panel brings all your conversations together in a single interface, making it easy to manage teams and deliver outstanding support
Key features include:
Access to all customer communication channels
Group conversations by topic
Full history and insights on every customer interaction
Copilot suggestions for faster and smarter replies
Verify customers instantly before starting the conversation
Group users by topic and route enquiries automatically to the right agents
Unify all channels and handle every enquiry in one place
Free your team from repetitive tasks with AI automation
Easily track and improve how requests are handled
Use AI chatbots and knowledge base for faster, easier staff training
Use AI to send messages cost‑effectively to your audience
Expand your online presence and reach new customers
and many others
Monthly plans, easy setup and extra services available
Any questions left?