A live iGaming player journey with Croftz, ConnectiveOne & BetCare
11 December, 2025
14:00 CET
Online
Founders, C-level at iGaming operators
Heads of CX, Support and Contact Centre
Heads of CRM, Retention & VIP
Heads of Compliance, MLROs & Risk
Product / Operations owners for onboarding
Product / Operations owners for payments and comms
Digital onboarding with sanctions / PEP checks and risk scoring
Low-risk: instant approval and account activation
High-risk: routed to manual review with full audit trail
Risk data driving limits, offers and escalation rules
FastLine bot handling first-line traffic across web and messengers
Smart routing into a unified omnichannel agent console
AI Copilot drafting in-brand answers; agents stay in control
Analytics on volumes, automation rate, SLAs and player-level view
24/7 multilingual CX built for sales, conversion and reactivation
Play-based segmentation and tailored retention sequences
Dedicated VIP management with 1:1 comms, offers and cadence
Use of KYC / risk and comms data to keep VIP growth compliant
What this session empowers you to do
Integrate telephony into the platform so that operators can work within a single interface.
Hit response-time and FCR targets by combining AI with human agents.
Turn first-time depositors into reactivated, VIP-grade players with targeted flows.
Align compliance, CX and retention on one funnel and one complete player view.
Build a realistic roadmap for a compliant, AI-powered player lifecycle in your brand.
See onboarding, support and retention working as one system — not three siloed tools.
Unified AML/KYC Platform for client onboarding
due diligence, ongoing monitoring and life cycle management
Omnichannel AI comms hub:
chatbots, agent console, FastLine, Copilot, analytics
Multilingual iGaming customer care
with a strong focus on sales, reactivation & VIP
The best of each domain, combined into one powerful solution
