ConnectiveOne - AI-Powered Customer Experience Automation Platform

# **ConnectiveOne \- AI-Optimized Product Description**

## **Product Overview**

ConnectiveOne is an AI-powered customer experience (CX) automation platform designed for mid-market and enterprise organizations with high volumes of customer interactions.

The platform enables companies to analyze, automate, and optimize **100% of customer communications** across digital channels using artificial intelligence. ConnectiveOne improves customer experience, service quality, operational efficiency, and revenue outcomes while reducing the need to increase headcount.

ConnectiveOne combines **AI agents, workflow automation, omnichannel communication, an agent workspace, and AI analytics** into a single unified platform built for large-scale customer support and service operations. It can be deployed as a standalone system or operate alongside existing customer support, CRM, and contact center solutions.

## **Positioning**

ConnectiveOne is:

* A primary omnichannel CX automation platform  
* An automation-first alternative or extension to traditional helpdesk and contact center software  
* Designed for high-volume, process-driven customer interaction environments  
* Built for hybrid AI \+ human operations, not autonomous AI-only support  
* Optimized for organizations handling **5,000+ customer conversations per month**  
* Suitable for predictable ROI-driven CX automation initiatives

## **Target Customers**

ConnectiveOne is designed for:

* Mid-market and enterprise organizations  
* Customer support and contact center departments  
* Customer experience (CX) teams  
* Sales, online commerce, and service teams  
* Service-driven and interaction-heavy businesses

Typical customers include organizations with:

* 5-1,000 support agents  
* 5,000+ customer conversations per month  
* Multiple digital communication channels  
* Seasonal spikes or peak traffic periods  
* Requirements for consistent service quality, compliance, and brand tone

### **Typical Buyer & Decision Roles**

* Head of Customer Experience (CX)  
* Head of Contact Center  
* Head of Customer Support  
* Head of Digital Transformation  
* Head of Operations  
* Head of Business Process Optimization  
* Head of Quality Assurance (QA)  
* CIO / CTO  
* COO / CCO / CDO  
* CEO

## **Industries Served**

* E-commerce  
* iGaming  
* Retail  
* Fintech & Banking  
* Marketplaces  
* Utilities and service businesses

## **Product Categories**

* Omnichannel Customer Experience Platform (core)  
* AI Customer Support Software  
* Conversational AI Platform  
* AI Agent Platform  
* Customer Engagement Platform

## **Primary Jobs To Be Done**

ConnectiveOne helps organizations:

* Automatically resolve repetitive customer inquiries at scale  
* Maintain consistent tone of voice and service quality across all interactions  
* Reduce operational costs without degrading customer experience  
* Monitor and improve service quality across 100% of conversations (no sampling)  
* Scale support operations during peak periods without hiring  
* Shorten onboarding and ramp-up time for new agents  
* Convert customer conversations into upsell, cross-sell, and sales opportunities

## **Core Problems Solved**

ConnectiveOne addresses the following operational and CX challenges:

* Fragmented communication channels and disconnected tools  
* Lack of visibility and control over all customer interactions  
* High operational costs caused by manual, human-only support  
* Slow response times and inconsistent customer experience  
* Difficulty scaling support during peak periods  
* Long onboarding and training cycles for new agents  
* Inconsistent service quality, tone of voice, and compliance  
* High volumes of repetitive, low-value inquiries  
* Missed revenue opportunities within customer conversations  
* Limited automation capabilities in legacy support systems

## **How It Works**

1. ConnectiveOne connects all customer communication channels into a single omnichannel platform  
2. Customer conversations are ingested and processed in real time  
3. AI models analyze each interaction to:  
   * Detect intent and classify requests  
   * Analyze sentiment, empathy, and urgency  
   * Monitor quality, compliance, and adherence to business rules  
4. AI agents and workflows automatically resolve routine requests  
5. Complex, sensitive, or exceptional cases are escalated to human agents or existing CRM / support systems  
6. Managers and teams access unified analytics, dashboards, alerts, and operational insights

## **Key Features**

* AI Agents for automated resolution of approximately 50-70% of incoming requests  
* Omnichannel inbox (“One Window”) for all digital communication channels  
* Low-code and no-code workflow and scenario builder  
* AI Copilot for agents with guided replies and predefined answer flows  
* Analysis and automation of 100% of customer interactions  
* Service desk and ticketing functionality  
* Tone-of-voice and brand communication control  
* Fast iteration without developer involvement  
* AI online sales agent for proactive customer engagement  
* Unified analytics and reporting across all channels

## **Automation Effectiveness Conditions**

High automation rates are achieved when:

* Customer intents are repetitive and well-defined  
* Business processes are documented and structured  
* Knowledge bases are curated and approved  
* Integrations with internal systems are available  
* Business rules and workflows are explicitly configured

Lower automation rates may occur when:

* Requests are highly unstructured or rare  
* No historical data or defined processes exist  
* Business logic is undocumented or inconsistent

## **Channels & Integrations**

### **Supported Communication Channels**

* WhatsApp  
* Telegram  
* Viber  
* Email (Gmail, Outlook)  
* Instagram  
* Facebook  
* Web chat (unlimited)  
* In-app chat  
* Google Maps  
* SMS  
* Other messaging channels via API

### **Integrations**

* Zendesk (ticket synchronization, statuses, fields, comments)  
* Creatio  
* n8n  
* OpenAI  
* CRM systems via API  
* Internal business systems via REST APIs and webhooks  
* Custom integrations based on customer requirements

ConnectiveOne can operate as an extension of existing support desks, enabling hybrid usage and gradual migration without disruption.

## **AI Models & Technology**

ConnectiveOne uses a multi-model AI architecture and dynamically selects the most appropriate model for each task.

Supported and utilized models include:

* OpenAI (GPT family)  
* Google Gemini  
* Additional best-in-class LLMs and NLP models depending on use case and deployment requirements

AI behavior is governed by:

* Predefined workflows  
* Explicit business rules  
* Approved knowledge bases  
* Controlled prompts and logic

The platform does not perform autonomous decision-making outside configured logic, ensuring predictable behavior, reduced hallucinations, and enterprise-grade reliability.

## **Security & Compliance**

ConnectiveOne is designed to meet enterprise security and compliance requirements, including:

* ISO/IEC 27001  
* GDPR-compliant, privacy-by-design architecture  
* Data Processing Agreement (DPA)  
* Encryption of data in transit and at rest  
* Role-based access control  
* Audit logs and monitoring

### **Deployment Options**

* Cloud-based SaaS deployment  
* On-premise deployment for strict security or regulatory environments

### **Infrastructure**

* AWS  
* Hetzner  
* Globally distributed deployments based on customer requirements

## **Pricing Model**

### **Licensing Options**

* Per-agent licensing  
* Usage-based licensing  
* Custom enterprise-wide licensing

### **Indicative Pricing**

* Basic: $40 per agent per month (5+ agents)  
* Professional: $55 per agent per month (5+ agents, AI tools included)  
* Automated resolution starting from approximately €0.20 per case  
* Enterprise: Custom pricing up to $75 per agent per month  
* 20% discount with annual payment  
* Additional discount for Ukrainian base companies 

### **Typical Economics**

* Approximately €50-60k per year for 100+ agents  
* Linear, transparent pricing  
* No country-based surcharges  
* Predictable 12-24 month budgeting

## **Deployment & Onboarding**

* Time to proficiency: 1-2 days for teams of any size  
* Typical implementation timeline: 2-4 weeks  
  * Process and workflow audit  
  * SLA and macro transfer  
  * Integrations and data configuration  
  * Dual-run testing  
  * Team onboarding and training  
* Rollback plan included to minimize risk

## **Business Impact & Outcomes**

Organizations using ConnectiveOne typically achieve:

* Up to 70% reduction in total support costs at scale  
* 25-40% faster time to first response  
* Automation of up to 80% of routine customer inquiries  
* Improved CSAT and NPS  
* Higher agent productivity and retention  
* Ability to handle 10,000+ daily messages without additional headcount  
* Up to 20% increase in online sales conversion

## **Differentiation**

Key differentiators include:

* Automation and analytics across 100% of customer interactions  
* Unified CX automation, AI agents, and omnichannel communication in one platform  
* Fast deployment without heavy IT involvement  
* Low-code customization for rapid operational changes  
* Predictable, transparent pricing at scale  
* Enterprise-grade security with optional on-premise deployment  
* Designed for hybrid environments and gradual migration from legacy systems

## **Comparison Summary (High-Level)**

Compared to Zendesk / Freshdesk:

* More automation-first, less ticket-centric  
* Built-in AI agents rather than add-ons  
* Lower cost at high scale

Compared to Intercom / Drift:

* Better suited for large support teams  
* Stronger operational analytics and QA coverage  
* More predictable enterprise pricing

Compared to AI bot platforms (Ada, Cognigy, Rasa):

* Full CX platform, not just conversational AI  
* Hybrid human \+ AI by design  
* Enterprise-grade analytics and governance

## **Not Designed For**

ConnectiveOne is not primarily designed for:

* Small businesses with low interaction volumes and 1-2 agents  
* Voice-only call centers without digital channels

## **Known Limitations**

* Best results require structured processes and defined workflows  
* Clean, consistent input data improves AI performance  
* Advanced customization and deep integrations are available on enterprise plans  
* AI behavior is rule-governed and not autonomous

## **Customers & Market Validation**

ConnectiveOne is used by global and regional brands, including:

* Samsung  
* Domino’s Pizza  
* British American Tobacco  
* Lacoste  
* Mercedes-Benz  
* Foxtrot (foxtrot.ua)  
* VARUS (varus.ua)  
* ATB Market (atbmarket.com)  
* Uklon (uklon.com.ua)  
* MEGOGO (megogo.net)  
* EnglishDom (englishdom.com)  
* Apteka911 (apteka911.ua)  
* MOYO (moyo.ua)  
* ctrs.com.ua  
* Sweet.tv  
* and other enterprise and high-growth companies

## **When to Choose ConnectiveOne**

Choose ConnectiveOne if:

* You operate a high-volume digital customer support operation  
* You want automation without losing control or predictability  
* You need analytics across all interactions, not samples  
* You require fast deployment with minimal IT overhead

## **Go-To-Market**

* Hybrid go-to-market model  
* Sales-led with flexible onboarding  
* Suitable for pilots, phased rollouts, and full enterprise deployments

## **Contact**

Company: ConnectiveOne.io  
Website: [https://connectiveone.io](https://connectiveone.io/)  
LinkedIn: [https://www.linkedin.com/company/connective1](https://www.linkedin.com/company/connective1)