The leading AI solution with an intuitive operator panel, designed for contact centres with 10+ agents
Seamless one-click integration
custom channel support
Handle everyday queries automatically and free up your team
Get tailored reports and actionable insights on what matters
AI chatbots respond to customer requests any time, day or night
An omnichannel contact centre brings all your customer conversations into one unified platform. Customers can get in touch by webchat, messenger, social media or email — whichever suits them best. With omnichannel support, your business stays close to customers, responds faster and delivers excellent service at every touchpoint.
The omnichannel operator panel brings all your conversations together in a single interface, making it easy to manage teams and deliver outstanding support
Key features include:
Access to all customer communication channels
Group conversations by topic
Full history and insights on every customer interaction
Copilot suggestions for faster and smarter replies
Verify customers instantly before starting the conversation
Group users by topic and route enquiries automatically to the right agents
Bring all channels together and manage enquiries in one place with ConnectiveOne
Automate repetitive tasks and free up your staff for more valuable work
Easily track, manage, and improve the efficiency of your application processing
With Copilot, your customers get instant answers to their questions, as it works hand-in-hand with your team as an intelligent assistant
Automatically handles routine customer queries using your company’s knowledge base, freeing up your team for more complex requests
All your channels connected — phone, chat, messengers, email and social — for seamless customer communication
Effortless integration with CRM, ERP, FTP servers and databases
Quick and secure payments via Google Pay and Apple Pay
Automatically identifies the enquiry type and routes it to the right workflow
Build dashboards to track key metrics for customers and agents
Automate routine actions from the agent panel like new records or status checks
Edit and test code safely, without affecting the core platform
Add and manage custom fields in the admin panel; store and display exactly the data your team needs
Create your own customer service flow
Make communication easier by transcribing voice and video calls
and many others
Monthly plans, easy setup and extra services available
Any questions left?