Keep all customer communication through messengers in one convenient place
Customers are increasingly avoiding phone calls. They prefer correspondence over calls, opting for various communication channels.
Omnichannel allows you to integrate all communication channels with customers into a single system, which is a crucial part of contact center operations, especially in e-commerce. With the ConnectiveOne omnichannel platform, you can unify WhatsApp, Telegram, Viber, Facebook, widgets, and any other communication channel of your choice into one window.
While there are ongoing discussions in the business world about which messenger to choose for customer communication, with ConnectiveOne, you don’t have to choose!
Your operators will be able to interact with all messengers and widgets from a single interface - Omnichannel Panel.
ConnectiveOne — it is a reliable platform for multi-channel contact centers, which successfully copes with complex tasks.
Seamless one-click integration
custom channel support
The messenger aggregator brings all your customer communication channels together in one convenient platform. It acts as a single window through which you can view and manage all messages coming from different messengers (Telegram, Viber, Facebook Messenger, WhatsApp, etc.)
Advantages of using a messenger aggregator:
Your customers prefer to communicate via instant messengers rather than over the phone. Provide them with top-tier service, and we'll take care of your convenience!
With Copilot, your customers get instant answers to their questions, as it works hand-in-hand with your team as an intelligent assistant
Automatically handles routine customer queries using your company’s knowledge base, freeing up your team for more complex requests
All your channels connected — phone, chat, messengers, email and social — for seamless customer communication
Effortless integration with CRM, ERP, FTP servers and databases
Quick and secure payments via Google Pay and Apple Pay
Automatically identifies the enquiry type and routes it to the right workflow
Build dashboards to track key metrics for customers and agents
Automate routine actions from the agent panel like new records or status checks
Edit and test code safely, without affecting the core platform
Add and manage custom fields in the admin panel; store and display exactly the data your team needs
Create your own customer service flow
Make communication easier by transcribing voice and video calls
Omnichannel solutions allow you to automate routine tasks, boost employee productivity, and reduce costs. By integrating all communication channels — from social networks to email — into a single platform, you can process customer requests more efficiently, increase sales, and enhance service. By choosing omnichannel solutions, you're investing in the future of your business!
An omnichannel messaging platform ensures a seamless customer experience across all touchpoints — including WhatsApp, Viber, Telegram, and Facebook Messenger. With a powerful customer messaging platform, your team can manage inquiries from a single interface, track conversation history, and respond faster.
Implementing an all-in-one messaging platform helps unify your omnichannel customer service, strengthen brand loyalty, and improve customer retention. By choosing ConnectiveOne, you're investing in the future of your business with scalable, secure, and fully integrable communication tools.
one platform for customer conversations
Operators, supervisors and different access levels
Configuring topics for dialogue
Connecting messengers with CRM/ERP
Setting waiting time in dialogs, working hours, and autoresponders
Integration with API
Controls from the script
Customer recognition and their СRM card
Quick answers for the operator
NPS Survey and Service Level Assessment
Distribution of chats between operators by topics and skill groups
File sharing, with configuration of file formats and sizes
The ConnectiveOne platform's features allow you to create a fully functional virtual omnichannel call center without the need for specialized equipment, as the service easily integrates into your existing software infrastructure.
We already meet the needs of companies in various areas:
ConnectiveOne is suitable for automating any business processes related to communication. Want to implement an omnichannel contact center platform?
Book a demo of platform or send us your questions.
Any questions left?