AI Support Automations
Bring every customer conversation into one workspace, automate repetitive requests, and track service quality end-to-end. Choose a plan that matches your scale - from core omnichannel to enterprise-grade security and custom integrations.
Yes. We’ll run a demo and can launch a pilot based on your channels and use case.
Primarily by seats (agents). Add-ons (ticketing, voice, QA, integrations) are optional.
Yes — upgrades are seamless and keep your data and setup.
Live chat, email, messengers/social channels (based on your connected stack).
Yes. Basic includes a Starter Knowledge Base; Pro/Enterprise expand it with more control, languages, and access options.
Copilot assists agents (drafts, summaries, guidance).
Fast Line automatically handles common requests end-to-end.
Yes — Enterprise includes SSO, audit logs, and advanced access/security controls.
Yes. Pro includes API + webhooks; Enterprise supports deep custom integrations and complex logic.
Yes — Pro and Enterprise are designed for scale, routing, analytics, and AI automation.
Often within days. Timing depends on the number of channels and integrations.
The operator panel unifies all communication channels and customer data in a single interface. Learn more about it here.
For support teams (5+ seats) needing a single inbound channel, basic automation, and transparency in operations.
Best for e-commerce, service teams, and product support during early growth stages.
$29
seat / month (monthly billing)
Мінімальна кількість місць: 5
Operator panel
One workspace for agents to handle conversations.
Omnichannel conversations
All connected channels in a single inbox.
AI Fast Line
Automatically handles common, repetitive requests.
Scenario builder
Build automation scenarios without code.
PRO Analytics
Core contact-center metrics and performance visibility.
Macros & reply templates
Faster responses with consistent messaging.
Basic routing
Route requests to the right team.
Roles & permissions
Queue / group / tag. Basic access control.
Knowledge Base integration
Connect your existing articles/FAQ in 5 minutes (no migration, no rewriting).
CSAT (Customer Satisfaction)
Collect customer ratings and track service improvements.
Inbox fundamentals
Internal notes, manual assignment + auto-assignment, and better routing for dialog flows.
Data export & simple reporting
CSV exports and quick reports by agent and channel.
MOST POPULAR
For growing teams (10+ seats) seeking faster responses with different AI tools and deeper analytics.
Ideal for teams with peak loads and high query volumes, needing scalability without extra hiring.
$40
seat / month (monthly billing)
Мінімальна кількість місць: 5
Everything in Basic
Service desk
Long-running tasks, ownership, and SLA control.
Agentic workflows
End-to-end automation flows across steps and actions.
AI Triage
Advanced routing by skills / topic / priority.
Workflows / rules
Conditions → actions, no-code automation.
Request categorization
Auto-tags + reasons for contact.
AI Copilot
AI support for agents (suggestions, drafts, summaries).
AI Tools
Summaries, suggested replies, key fact extraction.
AI Quality Assurance
Automatic quality checks and insights.
AI Fast Line
Auto-handle common requests.
Advanced routing
Skills / topic / priority.
Advanced analytics
Channels/categories/volume, exports.
Standard integrations pack
Ready integrations and core connectivity. API + webhooks.
Knowledge Base integration
Connect existing articles/FAQ in 5 minutes (no migration).
Automation rules & triggers
Clear “if → then” rules (tags, priority, escalation, notifications).
Scheduled reports
Automated reports to email / Slack.
Workload management
Agent availability statuses and workload limits.
MCP, Webhooks + API access + integration audit
Better control, visibility, and governance for integrations.
For large organizations needing security, SLAs, multi-brand support, deep integrations, and custom workflows.
Best for corporate contact centers, regulated industries, and distributed teams.
$55
seat / month (monthly billing)
Мінімальна кількість місць: 50
Everything in Professional
Deep integrations
Many systems, two-way sync, custom logic.
Multi-brand & multi-department
Separate rules, routing, and reporting across brands/teams.
High-load infrastructure
Performance and scale for heavy volumes.
SSO / identity management
Enterprise authentication and advanced roles.
Audit logs + change management
Full activity logs for admins and agents + configuration history.
Advanced security controls
IP allowlisting, session controls, custom roles & granular permissions, data retention policies.
Sandbox / staging environment
Test changes safely before production.
Enterprise Support Package (add-on)
24/7 support + SLA, dedicated CSM, onboarding/enablement.
Reliability pack
Clear SLO/uptime commitments, backup/DR statements.
Enterprise-grade security & data governance
GDPR tooling, DPA, optional ISO-aligned practices.
Dedicated CSM + growth planning
Roadmap influence + beta access
Higher API limits and performance options (by agreement)
For support teams (5+ seats) needing a single inbound channel, basic automation, and transparency in operations.
Best for e-commerce, service teams, and product support during early growth stages.
$29
$23
seat / month (annual billing)
Мінімальна кількість місць: 5
Operator panel
One workspace for agents to handle conversations.
Omnichannel conversations
All connected channels in a single inbox.
Scenario builder
Build automation scenarios without code.
PRO Analytics
Core contact-center metrics and performance visibility.
Macros & reply templates
Faster responses with consistent messaging.
Тікетна система
Тікетна система
Basic routing
Route requests to the right team.
Roles & permissions
Queue/group/tag. Basic access control.
Knowledge Base integration
Connect your existing articles/FAQ in 5 minutes (no migration, no rewriting).
CSAT (Customer Satisfaction)
Collect customer ratings and track service improvements.
Inbox fundamentals
Internal notes, manual assignment + auto-assignment, and better routing for dialog flows.
Data export & simple reporting
CSV exports and quick reports by agent and channel.
MOST POPULAR
For growing teams (10+ seats) seeking faster responses with different AI tools and deeper analytics.
Ideal for teams with peak loads and high query volumes, needing scalability without extra hiring.
$40
$32
seat / month (annual billing)
Мінімальна кількість місць: 5
Everything in Basic
AI Fast Line
Auto-handle common requests
Agentic workflows
End-to-end automation flows across steps and actions.
Request categorization
Auto-tags + reasons for contact
AI Copilot
AI support for agents (suggestions, drafts, summaries.
AI Quality Assurance
Automatic quality checks and insights.
AI Tools
Summaries, suggested replies, key fact extraction.
Workflows / rules
Conditions → actions, no-code automation.
AI Triage
Advanced routing by skills / topic / priority.
Service desk
Long-running tasks, ownership, and SLA control.
Advanced routing
Skills/topic/priority
Advanced analytics
Channels/categories/volume, exports.
Standard integrations pack
Ready integrations and core connectivity. API + webhooks
Knowledge Base integration
Connect existing articles/FAQ in 5 minutes (no migration).
Automation rules & triggers
Clear “if → then” rules (tags, priority, escalation, notifications).
Scheduled reports
Automated reports to email / Slack.
Workload management
Lightweight. Agent availability statuses and workload limits.
MCP, Webhooks + API access + integration audit
Better control, visibility, and governance for integrations.
For large organizations needing security, SLAs, multi-brand support, deep integrations, and custom workflows.
Best for corporate contact centers, regulated industries, and distributed teams.
$55
$44
seat / month (annual billing)
Мінімальна кількість місць: 50
Everything in Professional
Індивідуальні SLA
Багато систем, двостороння синхронізація, кастомна логіка.
High-load infrastructure
Performance and scale for heavy volumes.
Roadmap influence + beta access
Advanced security controls
Audit logs + change management
Full activity logs for admins and agents + configuration history.
SSO / identity management
Enterprise authentication and advanced roles.
Multi-brand & multi-department
Separate rules, routing, and reporting across brands/teams.
Deep integrations
Мany systems, two-way sync, custom logicю
Sandbox / staging environment
Test changes safely before production.
Enterprise Support Package (add-on)
24/7 support + SLA, dedicated CSM, onboarding/enablement.
Reliability pack
Clear SLO/uptime commitments, backup/DR statements.
Enterprise-grade security & data governance
GDPR tooling, DPA, optional ISO-aligned practices.
Dedicated CSM + growth planning
Higher API limits and performance options (by agreement)
Expand without switching plans
Pro / Enterprise
(Pro/Enterprise)
Доступний у Basic
Pro / Enterprise
Усі тарифи