Built for Ecommerce
Unite support and sales in a single interface. Automate up to 60% of inquiries, keep a consistent brand voice, and convert more customers in real time
Trusted by many ecommerce brands
one platform for customer conversations
A brand-aligned AI Agent that resolves routine cases end-to-end and drives pre-purchase conversion with tailored recommendations. Seamless handoff to agents when needed.
A natural extension of your Online store. Edit and cancel orders, process returns and exchanges, and run promotions—without leaving the conversation
Every channel and tool in one place. A single customer view gives your team complete context to act quickly and accurately.
Proactive conversations that sell
Launch chat campaigns that reduce bounce by ~ 37% and scale personalized product guidance to accelerate purchase decisions.urchase decisions faster.
Trigger helpful, context-aware outreach at the right moment to start high-intent conversations.
Ask needs-based questions, narrow choices, and surface the right SKUs instantly.
Keep the thread as shoppers browse—carry context across PDPs and collections.
Nudge adds, answer objections, and assist through payment steps.
Use upsell/cross-sell tactics, tailored discounts, and objections handling—automated or with one-click agent assists.
Bring all support channels into one platform and automate up to 80% of inquiries, so your team focuses where it matters most
Agents can join any active AI chat in real time; the AI continues handling routine steps in parallel.
Update shipping addresses, manage exchanges/returns, modify or cancel orders, and handle subscriptions—directly in chat.
Create, categorize, and route tickets automatically when a human follow-up is required.
Centralize answers; the AI cites sources to keep responses accurate and consistent.
Results may vary depending on traffic and use cases.
Launch AI-powered sales & support with a guided setup. Start your 7-day trial
1
Sync your product catalog via native connector, secure API, or product feeds (CSV/JSON/XML). Map products, variants, pricing, inventory, and attributes for precise answers and recommendations.
Product-aware assistant from day one.
2
Define tone and style, set visual presets, and add policy limits (discounts, refunds, escalations).
Every reply stays on-brand and within rules.
3
Import FAQs, policies, promos, and shipping/returns. Add a few exemplar replies; the assistant generalizes and cites sources for consistency.
Accurate, policy-compliant responses at scale.
4
Enable chat, email, SMS, social, and voice. Setup your helpdesk) and routing, SLAs, and escalation paths.
One workspace for every conversation
5
Link order lookups, edits/cancellations, exchanges/returns, subscriptions, and loyalty via connectors or webhooks.
End-to-end resolutions without tab-switching.
6
Start in Assist Mode to review/approve replies. Set confidence thresholds and fallbacks, then enable Auto-Resolve for repeatable cases.
Safe rollout with human control.
7
Track conversion, resolution time, deflection, and CSAT. Inspect drop-offs and intent trends, then fine-tune prompts, offers, and flows.
Continuous lift in revenue and efficiency.
CMO, Dominos country branch
E-Commerce Director VARUS
Combine sales and support in one workspace.
Start with a pilot and watch the numbers move within your first month.
