Flexibility, accessible AI, and predictable TCO
A platform stitched together from separate tools — overloaded and slow in day-to-day use.
Reactive, email-first ticketing that makes it hard to deliver personalized, conversational service.
Expensive and complex: pricing creeps up and the investment is hard to justify.
An outdated interface with limited process customization.
AI bots require complex setup; scenarios are rigid and heavily rules-based.
No built-in tools for proactive support (product tours, nudges, in-app guidance, etc.).
For teams of 100+ agents, typical costs are €50–60k per year under comparable conditions, with no country or “non-standard” surcharges. Costs scale linearly — making 12–24-month budgeting straightforward.
Automatic resolution from ~€0.10 per case; trains on your knowledge base; full control over tone and brand compliance.
Unlike Zendesk’s complex, rules-heavy setup, we provide managed AI out of the box.
Admins handle up to 85% of changes themselves — routing, SLAs, forms, queues, triggers, approvals — without constantly pulling in integrators.
The result: agility instead of a rigid, overloaded ticketing UX.
Native integrations for WhatsApp Business, Viber, Telegram, Instagram, Facebook, email, and web chat; open APIs for local channels. CRM integrations include Salesforce, Microsoft Dynamics, HubSpot, and more.
In other words: a conversational service that actually works in your customers’ channels — not just email.
A pilot in 2–4 weeks. Migration from Zendesk/Intercom (users, ticket history, knowledge base, macros), team training, and support — with minimal downtime and risks.
GDPR, DPA, and EU data-residency options.
Connect channels in ConnectiveOne, automate with AI, and escalate complex cases to Zendesk for human handling.
Sync tickets, statuses, fields, and comments via API — your team can keep working in the interface they know.
Cut AI costs immediately, gain local integrations and flexible flows without a “hard” migration. Move at your pace: stay hybrid or shift fully to ConnectiveOne later.
1–2 days for teams of any size.
2–4 weeks — process audit, macro/SLA/data transfer, integrations, dual-run, and training. A rollback plan is included to minimize risk.
Mid-sized and large companies in the EU that need multilingual AI
Businesses operating across multiple countries and channels
Organizations looking for predictable TCO
Teams that need fast changes without developers
Book a consultation — we’ll prepare a TCO/ROI model for your case and show quick-win AI and automation scenarios tailored to your markets, stack, and security requirements.