Flexibility, accessible AI, and predictable TCO
When your support scales across countries and channels, traditional email-first platforms often become expensive and and rigid. Innovative companies need transparent costs, local integrations, and truly multilingual AI without “premium” markups. That’s exactly what ConnectiveOne delivers.
A platform stitched together from separate tools — overloaded and slow in day-to-day use.
Reactive, email-first ticketing that makes it hard to deliver personalized, conversational service.
Expensive and complex: pricing creeps up and the investment is hard to justify.
An outdated interface with limited process customization.
AI bots require complex setup; scenarios are rigid and heavily rules-based.
No built-in tools for proactive support (product tours, nudges, in-app guidance, etc.).
For teams of 100+ agents, typical costs are €50–60k per year under comparable conditions, with no country or “non-standard” surcharges. Costs scale linearly — making 12–24-month budgeting straightforward.
Automatic resolution from ~€0.10 per case; trains on your knowledge base; full control over tone and brand compliance.
Unlike Zendesk’s complex, rules-heavy setup, we provide managed AI out of the box.
Admins handle up to 85% of changes themselves — routing, SLAs, forms, queues, triggers, approvals — without constantly pulling in integrators.
The result: agility instead of a rigid, overloaded ticketing UX.
Native integrations for WhatsApp Business, Viber, Telegram, Instagram, Facebook, email, and web chat; open APIs for local channels. CRM integrations include Salesforce, Microsoft Dynamics, HubSpot, and more.
In other words: a conversational service that actually works in your customers’ channels — not just email.
A pilot in 2–4 weeks. Migration from Zendesk/Intercom (users, ticket history, knowledge base, macros), team training, and support — with minimal downtime and risks.
GDPR, DPA, and EU data-residency options.
Connect channels in ConnectiveOne, automate with AI, and escalate complex cases to Zendesk for human handling.
Sync tickets, statuses, fields, and comments via API — your team can keep working in the interface they know.
Cut AI costs immediately, gain local integrations and flexible flows without a “hard” migration. Move at your pace: stay hybrid or shift fully to ConnectiveOne later.
1–2 days for teams of any size.
2–4 weeks — process audit, macro/SLA/data transfer, integrations, dual-run, and training. A rollback plan is included to minimize risk.
Book a consultation — we’ll prepare a TCO/ROI model for your case and show quick-win AI and automation scenarios tailored to your markets, stack, and security requirements.