With E-Promoters Group Supervisor, Samsung Electronics
Samsung, a global industry leader, streamlined its customer communications using ConnectiveOne.
enabled by ticketing and auto-assignment
across all communication channels
Lower service costs
by automating inquiry processing
Transparent analytics
full visibility into team workload and channel performance
Працювали з іноземною платформою, яка перестала відповідати очікуванням.
Consolidate all inquiries from different channels into a single interface with SLA and status tracking
Automate routing and assignment to the right teams
Implement an auditable ticketing system so no messages are lost
Integrate internal systems for a complete customer view in one window
Ensure flexibility and scalability for future growth
All customer channels in a single, unified interface
Learn MoreAutomated routing and assignment to the right agents
Seamless integrations with internal systems to maintain a unified customer history.
Learn MoreTailored analytics for managing team workload and response quality.
Post-chat ratings, conversation reviews, reason tags, and reports — ensuring transparent quality control and continuous service improvement.
E-promoters Group Supervisor, Samsung Electronics
Reduced inquiry‑handling costs through automation
Ability to reallocate resources to complex cases and service improvements
E-promoters Group Supervisor, Samsung Electronics
All communication channels — messaging apps, email, and web chat — brought together in one interface.
Design automation flows in minutes with a drag‑and‑drop builder tailored to your processes.
Route conversations to the right agent or queue automatically — no inquiry slips through the cracks.
Seamless integration with the internal systems to maintain a unified customer history.
Tailored dashboards to monitor team workload, SLA performance, and response quality.
Dedicated local support and continuous platform development tailored to evolving business needs.
Enterprise-grade architecture designed for stability, high performance, and seamless growth — trusted by leading retail, telecom, and enterprise clients.
E-promoters Group Supervisor, Samsung Electronics
The experience of Samsung Electronics confirms that the most well-known foreign platforms and alternative CRMs often fall short due to a lack of deep market adaptation and slow technical support. ConnectiveOne provides direct communication with developers and quick implementation of custom scenarios.
For large businesses, this means the ability to scale without waiting months for global software updates. We don’t just provide a tool—we offer a solution that becomes part of the client’s team, responding quickly to the specific needs of the local market.
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