With E-Promoters Group Supervisor, Samsung Electronics
Samsung, a global industry leader, streamlined its customer communications using ConnectiveOne.
enabled by ticketing and auto-assignment
across all communication channels
by automating inquiry processing
full visibility into team workload and channel performance
Consolidate all inquiries from different channels into a single interface with SLA and status tracking
Automate routing and assignment to the right teams
Implement an auditable ticketing system so no messages are lost
Integrate internal systems for a complete customer view in one window
Ensure flexibility and scalability for future growth
Automated routing and assignment to the right agents
Seamless integrations with internal systems to maintain a unified customer history.
Learn MoreTailored analytics for managing team workload and response quality.
Post-chat ratings, conversation reviews, reason tags, and reports — ensuring transparent quality control and continuous service improvement.
E-promoters Group Supervisor, Samsung Electronics
Reduced inquiry‑handling costs through automation
Ability to reallocate resources to complex cases and service improvements
E-promoters Group Supervisor, Samsung Electronics
All communication channels — messaging apps, email, and web chat — brought together in one interface.
Design automation flows in minutes with a drag‑and‑drop builder tailored to your processes.
Route conversations to the right agent or queue automatically — no inquiry slips through the cracks.
Seamless integration with the internal systems to maintain a unified customer history.
Tailored dashboards to monitor team workload, SLA performance, and response quality.
Dedicated local support and continuous platform development tailored to evolving business needs.
Enterprise-grade architecture designed for stability, high performance, and seamless growth — trusted by leading retail, telecom, and enterprise clients.
E-promoters Group Supervisor, Samsung Electronics
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