ConnectiveOne AI analyzes 100% of interactions - voice, chat, messengers, and email - and shows where your service needs improvement
100% Interaction Analysis
80% reduction in manual QA work.
Up to 2 days from integration to the first analytical insights.
+40% conversations handled
0% context loss
-25% average conversation time
50% of tickets automated
95%+ SLA compliance
x2 support capacity without increasing headcount
28% of inquiries automated
0% missed messages
−30% to average response time
Traditional QA reviews only a fraction of conversations, leaving blind spots. ConnectiveOne eliminates sampling by analyzing conversations in real time.
Auto QA scores each interaction against your criteria, so you can measure policy adherence, tone of voice, regulatory compliance, revenue impact, and any custom KPI.
What you can score
Policy and process adherence
Compliance and risk indicators
Tone, empathy, clarity
Escalation drivers and resolution quality
Revenue signals like upsell potential and leakage
Stop guessing how customers feel and how agents perform. Get full visibility across every interaction, unify analytics, and continuously improve quality at scale.
Evaluate every conversation to surface trends, risks, and coaching opportunities.
One platform for omnichannel communication, agent workspace, automation, and AI insights
Track quality and operational KPIs by topic, channel, team, and time to find what moves the needle.
Automate repetitive requests while escalating sensitive or complex cases to agents.
“We finally stopped sampling and started seeing the real drivers of quality.”
“The biggest win was turning insights into coaching and workflows within days.”
Build and iterate scorecards without developers using low code tools
Calibrate with your team to keep scoring consistent
Combine QA scores with operational KPIs to pinpoint coaching needs
Optional workflow evidence to validate SOPs and diagnose inefficiencies beyond support
ConnectiveOne helps identify compliance risks, reduce missed sales opportunities, control customer churn, monitor AI chatbots, and analyze Voice of Customer.
Missed sales opportunities
Churn and escalation detection
Voice of customer analysis
Insights only matter when they drive change. ConnectiveOne closes the loop between analysis and execution.
Insights only matter when they drive change. ConnectiveOne closes the loop between analysis and execution. Turn analytics into real operational improvements
AI analytics and Auto QA tools from ConnectiveOne transform traditional quality assurance in contact centers. Instead of sampling conversations, companies gain full visibility into service performance. Automated auditing helps optimize recruitment and training processes, quickly detect issues in AI logic or human performance, and maintain consistent service standards.Implementing end-to-end AI analytics across voice and chat is a reliable way to reduce churn, ensure compliance, and improve conversion at every customer touchpoint
Key technical capabilities of ConnectiveOne AI analytics:
