ConnectiveOne lets you build agentic workflows that understand context, choose the next best action, and execute multi-step tasks across your tools, with guardrails and human approvals when needed.
Multi-step execution
a sequence of actions with built-in logic, validation, and traceability for every decision.
Tool use across your stack
HelpDesk, knowledge base, and communication channels are already part of the platform, with no external dependencies.
Guardrails, approvals, and audit trail
approval checkpoints, full visibility into decision logic, and role-based access.
Measurable outcomes
AI-automation rate, cost per resolution, and compliance performance in one dashboard.
+40% conversations handled
0% context loss
-25% average conversation time
50% of tickets automated
95%+ SLA compliance
x2 support capacity without increasing headcount
28% of inquiries automated
0% missed messages
−30% to average response time
ConnectiveOne helps enterprise brands transform routine customer support into an efficient AI-powered ecosystem. With Agentic Workflows, companies go beyond traditional chatbots and deploy intelligent AI agents capable of handling complex tasks across internal CRM and ERP systems. This enables consistent KPI performance, lower contact center operating costs, and a seamless customer experience — without increasing support headcount.
Агентні робочі процеси виходять за межі фіксованих дерев рішень. Вони інтерпретують контекст, планують кроки, викликають інструменти, перевіряють результати та ескалують, коли впевненість низька.
1
Інтегруйте історію розмов, справи, клієнтську історію та бізнес-правила.
2
Виберіть найкращий шлях і створіть покроковий план дій.
3
Виконуйте дії через інтеграції: CRM, система обробки заявок, виставлення рахунків, база знань.
4
Перевірте результати, логіку рішень і вдосконалюйте робочі процеси з часом.
Рівень автоматизації
KPI
Час до першої відповіді
KPI
Рівень вирішення
KPI
Рівень ескалації
KPI
Прохідність комплаєнсу
KPI
Вартість за вирішення
KPI
Start with prebuilt AI workflows and customize routing, automation, and control for your unique business processes
classify, prioritize, assign to the right queue
collect evidence, validate policy, draft resolution, request approval
detect policy risk, create audit notes, alert manager
identify signals, intervene, notify leadership
spot missing answers, propose article updates
check status, message customer, open task if blocked
reconcile data, propose next steps, escalate edge cases
detect loops, fix intents, route to human when needed
Flexible workflow configuration allows businesses to adapt AI automation to operational processes of any complexity and scale. With ready-to-use automation workflows, ConnectiveOne integrates seamlessly with internal CRM and ERP systems, enabling AI to handle repetitive operations — from intelligent ticket routing and delivery status checks to refund processing and compliance monitoring. The result is scalable customer service automation, SLA consistency, and significantly lower cost per customer interaction in the contact center.
Tools, approvals, and transparent reporting for every process.
Ready-to-use templates. Launch new AI workflows in minutes.
Business teams can make changes independently, without waiting for developers.
Actionable AI. Connect your CRM and payment systems to let AI agents handle real operations. Automate everything from start to finish.
Control & Security. You decide where human oversight is needed. Set mandatory approvals for critical operations to ensure total AI transparency.
No code
Agent Panel
Audit-ready
Role-based access
Transparent analytics for CX management
Turn conversation chaos into clear, actionable metrics. Monitor automation quality, track support KPIs, and measure the real business impact of AI with transparent, data-driven insights.
Custom Reports. Build personalized dashboards with the filters you need.
Go from a chart to specific conversations, actions, and approval decisions in one click
CSV or direct connection to your data warehouse
Modern customer service automation is impossible without accurate data. ConnectiveOne combines omnichannel HelpDesk analytics with AI performance metrics to show exactly how AI agents handle incoming customer requests. A unified dashboard gives operations leaders full visibility into AI efficiency, helps measure reductions in support costs, and clearly demonstrates how AI agents reduce workload across contact center teams.
Role-based access, approvals, and audit-ready logs built in.
Traditional automation follows fixed steps based on rigid rules. An agentic workflow interprets context, chooses the best path, and calls the right tools. Every action remains under control, with approval checkpoints, an audit trail, and full visibility into the decision logic.
Most tools are ready to go. CRMs, helpdesks, payment systems, and messengers connect instantly. Need a specific custom system? We’ll have it ready in 1–3 days.
Full visibility into every AI decision. The platform logs every action and the logic behind it. Define custom user roles for your team and start immediately with our plug-and-play setup - no complex on-premise deployment required.
Yes. Templates are available for triage, returns, compliance, escalation, and more. Copy them and adapt them to your workflows.
Yes. Export to CSV in one click or connect directly to your data warehouse.