ConnectiveOne lets you build agentic workflows that understand context, choose the next best action, and execute multi-step tasks across your tools, with guardrails and human approvals when needed.
Multi-step execution
a sequence of actions with built-in logic, validation, and traceability for every decision.
Tool use across your stack
HelpDesk, knowledge base, and communication channels are already part of the platform, with no external dependencies.
Guardrails, approvals, and audit trail
approval checkpoints, full visibility into decision logic, and role-based access.
Measurable outcomes
automation rate, cost per resolution, and compliance performance in one dashboard.
Trusted by teams handling high volumes of customer inquiries
+40% conversations handled
0% context loss
-25% average conversation time
50% of tickets automated
95%+ SLA compliance
x2 support capacity without increasing headcount
28% of inquiries automated
0% missed messages
−30% to average response time
Агентні робочі процеси виходять за межі фіксованих дерев рішень. Вони інтерпретують контекст, планують кроки, викликають інструменти, перевіряють результати та ескалують, коли впевненість низька.
1
Інтегруйте історію розмов, справи, клієнтську історію та бізнес-правила.
2
Виберіть найкращий шлях і створіть покроковий план дій.
3
Виконуйте дії через інтеграції: CRM, система обробки заявок, виставлення рахунків, база знань.
4
Перевірте результати, логіку рішень і вдосконалюйте робочі процеси з часом.
Рівень автоматизації
KPI
Час до першої відповіді
KPI
Рівень вирішення
KPI
Рівень ескалації
KPI
Прохідність комплаєнсу
KPI
Вартість за вирішення
KPI
Begin with proven processes, then flexibly adapt the steps, tools, and controls to suit your specific tasks
classify, prioritize, assign to the right queue
collect evidence, validate policy, draft resolution, request approval
detect policy risk, create audit notes, alert manager
identify signals, intervene, notify leadership
spot missing answers, propose article updates
check status, message customer, open task if blocked
reconcile data, propose next steps, escalate edge cases
detect loops, fix intents, route to human when needed
Tools, approvals, and transparent reporting for every process.
Ready-to-use templates. Launch new AI workflows in minutes.
Business teams can make changes independently, without waiting for developers.
Actionable AI. Connect your CRM and payment systems to let AI agents handle real operations. Automate everything from start to finish.
Control & Security. You decide where human oversight is needed. Set mandatory approvals for critical operations to ensure total AI transparency.
No code
Agent Panel
Audit-ready
Role-based access
Transparent analytics for CX management
Track outcomes, compare trends, and inspect the conversations and actions behind every metric.
Custom Reports. Build personalized dashboards with the filters you need.
Go from a chart to specific conversations, actions, and approval decisions in one click
CSV or direct connection to your data warehouse
Role-based access, approvals, and audit-ready logs built in.
Traditional automation follows fixed steps based on rigid rules. An agentic workflow interprets context, chooses the best path, and calls the right tools. Every action remains under control, with approval checkpoints, an audit trail, and full visibility into the decision logic.
Most tools are ready to go. CRMs, helpdesks, payment systems, and messengers connect instantly. Need a specific custom system? We’ll have it ready in 1–3 days.
Full visibility into every AI decision. The platform logs every action and the logic behind it. Define custom user roles for your team and start immediately with our plug-and-play setup - no complex on-premise deployment required.
Yes. Templates are available for triage, returns, compliance, escalation, and more. Copy them and adapt them to your workflows.
Yes. Export to CSV in one click or connect directly to your data warehouse.