AI-powered player support for iGaming operators. Automate routine, route sensitive cases, audit everything.
70%+ routine requests resolved by AI
VIP and high-risk routing with full context
Compliance-friendly workflows and auditability
AI handles the routine instantly, letting your team focus on VIP cases and complex escalations
Status checks, common issues, next steps. AI resolves 80%+.
Explain requirements, collect documents, route to review.
Eligibility, wagering rules, bonus status. Instant answers.
Password resets, login issues, device troubleshooting
Route to the right policy flow and team.
Points, tiers, redemption flows
Applications
Web chat
Messengers
Social Media
Once AI detects a VIP status or a complex query, it instantly hands over the player to the right agent, providing full chat history and suggested solutions
Priority for Top Players
Send sensitive cases directly to specialists
Players never have to repeat themselves
Keep brand voice across humans and AI
ConnectiveOne helps teams apply the right process, record what happened, and keep decisions explainable.
A set of ready-made solutions for effective management of iGaming operations
Transactions: Deposits & Withdrawals
Verification & KYC
Bonus Policy & Promotions
Account Access & Security
Responsible Gaming
Track what drives player contacts, where friction starts, and how support impacts the player experience. Use analytics to spot spikes during peak periods, identify top complaint drivers, and improve flows that create churn risk.
Response & Resolution Time
Automation rate and escalation rate
Inquiry Root Cause Analysis (withdrawals, KYC, bonuses, access)
Feedback & High-Risk Interactions
Peak Loads & Queue Management
Automation for routine requests, human control for sensitive cases.